Placement Report
Result Placement
Days to Present Placed Candidate 4
Days to Placement 39
Total Candidates Presented 4
Total Candidates Interviewed by Client 4
Total Prospects DDI Spoke With 9
Lead Consultant

Dan Kostecki

Director: Building Technologies

Company Description

Regional MEP firm

Job Title

Service Account Executive

How long was client searching prior to our involvement?

The client was searching for 1 week prior to reaching out to DDI.

Did client have internal recruiting resources?

The client does not have internal recruiting resources.

Why was this a real problem for the client?

The client’s business had been experiencing steady, sustained growth, which significantly increased the volume of customer accounts requiring ongoing support. As new clients were added and existing relationships continued to expand, the workload began to exceed what the current account representative could manage effectively. Despite strong performance from the existing rep, the number of active accounts, service needs, and customer touchpoints had reached a point where one person could no longer provide the level of responsiveness and attention the company was known for. To maintain service quality, prevent bottlenecks, and ensure that all customer relationships received proper care, the client determined that adding an additional account representative was essential. This new role would help distribute the growing workload, support continued expansion, and strengthen the company’s overall customer experience.

How did this opportunity help the candidate?

The candidate was actively seeking a position that offered stronger support and more structured training than what they were receiving in their current organization. In their previous role, they often had to navigate responsibilities with minimal guidance, limited onboarding resources, and little ongoing mentorship. This lack of development made it challenging to advance their skills or gain confidence in areas where additional coaching would have been beneficial. As a result, they were drawn to opportunities that provided clearer expectations, better leadership engagement, and a defined training framework that would allow them to grow professionally and perform at a higher level. They viewed this new role as a chance to work in an environment where support systems were stronger, learning was encouraged, and they could build a more sustainable long‑term career.