Placement Report
Result Placement
Days to Present Placed Candidate 29
Days to Placement 50
Total Candidates Presented 3
Total Candidates Interviewed by Client 1
Total Prospects DDI Spoke With 20
Lead Consultant

Dan Kostecki

Director: Building Technologies

Company Description

Local HVAC/Plumbing Contractor

Job Title

Service Inside Sales Representative

How long was client searching prior to our involvement?

The client was searching for 1 month prior to reaching out to DDI.

Did client have internal recruiting resources?

The client does not have internal recruiting resources.

Why was this a real problem for the client?

The client’s volume of business had grown so rapidly that their existing representatives were managing more accounts than they could reasonably handle while still maintaining the high level of service their customers expected. The demand from both long‑standing customers and new incoming accounts had reached a point where it was no longer feasible for one representative to manage the entire workload effectively. To preserve service quality, ensure timely follow‑up, and prevent burnout on the existing team, the client made the strategic decision to transfer a portion of this expanding book of business to a newly hired representative. This move would allow them to redistribute accounts more evenly, strengthen customer relationships, and support continued growth without compromising operational efficiency or client satisfaction.

How did this opportunity help the candidate?

The candidate was seeking a new opportunity because they felt their current company was not providing the level of support and structured training they needed to continue growing in their role. In their existing position, much of their development was self‑directed, with limited access to mentorship, formal onboarding, or ongoing skill‑building resources. As responsibilities increased, the lack of guidance made it difficult for them to advance with confidence or reach their full potential. They expressed a strong desire for an environment where leadership is more hands‑on, training programs are clearly defined, and professional development is treated as a priority. For the candidate, moving into a role with better support systems wasn’t just a preference—it was essential for long‑term success, career progression, and the ability to perform at a higher level.