Placement Report
Result Placement
Days to Present Placed Candidate 1
Days to Placement 39
Total Candidates Presented 1
Total Candidates Interviewed by Client 1
Total Prospects DDI Spoke With 4
Lead Consultant

John Christani

Project Manager: Building Technologies

Company Description

$100 million full-service Mechanical Contractor

Job Title

Service Operations Manager

How long was client searching prior to our involvement?

The client was not actively executing a search but after meeting a candidate we referred, they recognized an opportunity to strengthen their business.

Did client have internal recruiting resources?

Yes. They were not actively looking for someone at this time.

Why was this a real problem for the client?

The general manager who held this position is really strong in sales and new business development and not strong with service operations. The executive leadership team felt their margins in this geography, while profitable, were not as wide as they would like due to the fact they did not have a true operations leader.  After meeting the candidate we referred for another role, they decided it would make sense for their business to move some people around internally. Since they also had a need for a sales person in this territory, they decided to move the current service operations manager into a sales role where he is stronger, and more comfortable; and make our candidate the service operations manager.

How did this opportunity help the candidate?

The candidate we placed has service operations in his DNA. Earlier in his career he held a regional operations leadership position for a fortune 100 HVAC OEM. After some career moves he found himself pushed into a construction project manager position. Since he really enjoys going above and beyond for the customer, which is required in a service business, he was not enjoying his role in construction. There has been extensive turnover with his previous employer, specifically in project managers, which had only extended his working hours and increased his frustrations. This position allows him to get back into a service operations leadership role where he strives and into an organization that has longevity in their employees and continues to grow in this region.